Salon policies

BEFORE YOU BOOK

Every appointment at Siren is one-on-one, with no double booking. These policies explain how we protect that time. By booking, you agree to them. Nothing here limits any rights you have under Kentucky law.

THE SHORT VERSION

  • Cancel or reschedule at least 24 hours ahead. Extension installations need 48 hours.

  • Late cancellations are 50% of your booked service. No-shows are 100%.

  • Extension hair is ordered for you and is nonrefundable once ordered.

  • More than 10 minutes late may mean a shorter service or a new appointment.

  • Text us within 5 days if something about your service needs an adjustment.

Booking fees, credits and gift cards can only be used at Siren Hair Co.

CANCELLATIONS & RESCHEDULING

We need at least 24 hours' notice to cancel or reschedule. That gives us time to offer your spot to someone else.

  • Less than 24 hours' notice: a fee of 50% of the services you booked.

  • No call, no show: a fee of 100% of the services you booked.

  • If you paid a booking fee, it's applied toward either fee. You won't be charged twice.

Any fee must be paid before you book again. After repeated late cancellations or no-shows, future appointments must be paid in full when you book.

Hospitalizations and true emergencies are the one exception. Text us as soon as you can and we'll review it individually.

BOOKING FEES

Some appointments require a booking fee. The booking page tells you when one does. You can pay by card, cash or Venmo.

  • Your booking fee goes toward the cost of your service.

  • Booking fees are nonrefundable.

  • If you reschedule with at least 24 hours' notice, you can move your fee once, to an appointment within 6 weeks of the original date.

  • With less than 24 hours' notice, or a no-show, the fee is applied to the cancellation fee above.

Extension hair payments work differently. See below.

EXTENSIONS

Consultation first. Every extension service starts with an in-person consultation. We color-match, choose the method, and make sure the maintenance fits your routine and budget. You'll leave with a written quote.

Hair payment. To book your installation, you pay 50% of the hair/appointment cost. We order hair for each client individually, so this payment is nonrefundable once your hair is ordered. We confirm your hair, total cost and installation date with you before ordering.

Rescheduling. Installations need at least 48 hours' notice to reschedule. With that notice, you can move your installation once, to a date within 6 weeks of the original. Your hair stays reserved for you.

Less than 48 hours' notice. We won't charge a cancellation fee, and your hair payment stays applied to your hair. To book a new installation date, you may be required to prepay the rest of your service balance.

If you don't reschedule. You can pick up your hair instead of rescheduling once the hair balance is paid in full. If you cancel and don't rebook, we hold your hair for 60 days from your original appointment. After that, it goes back into our inventory and your hair payment becomes a credit. You can use it toward a future service or take it as a gift card. The credit doesn't expire. It can only be used at Siren Hair Co., including if your stylist no longer works here. If you book extensions later, we'll place a new hair order.

Shipping. Hair takes at least 7 days to arrive. If a shipment is delayed, we'll contact you to move your appointment. We won't install hair that hasn't arrived or doesn't meet our standards.

Extension care. Your stylist will go over your maintenance schedule, products and removal. How long extensions last depends on care, styling and maintenance, so we can't guarantee a specific lifespan. If you notice slipping, unusual shedding or discomfort, text us right away. These concerns aren't limited to the 5-day adjustment window.

Hair, hairpieces, halos and extensions are final sale.

LATE ARRIVALS

If you're running late, text us. If you arrive more than 10 minutes after your start time, we'll do what fits in the time left, or reschedule you.

If we can't do the service you booked in the remaining time and have to reschedule, it counts as a late cancellation and the 50% fee applies.

COLOR & SERVICE ADJUSTMENTS

If something about your result doesn't match what we planned in your consultation, text or email us within 5 days of your appointment. Tell us what's wrong and send a few clear, well-lit photos.

We'll compare the result to your consultation and let you know whether an adjustment is the right fix.

  • Adjustments cover the service we agreed on. A new look or a new inspiration photo is a new appointment at regular price.

  • Regrowth isn't a service issue. Hair grows about half an inch a month, and with gray coverage, regrowth can show within a week or two.

  • Fading from home care, heat, sun or water isn't a service issue either.

  • Big changes and color corrections often take more than one visit to do safely. We'll tell you that up front.

CHILDREN & GUESTS

We're a small salon and keep the floor quiet, so please come to your appointment on your own. Children are welcome when they have their own appointment.

If you need a support person or any accommodation, text us before your visit and we'll plan for it.

ILLNESS

If you're sick, or think you've been exposed to something contagious within 5 days of your appointment, text us so we can reschedule. Tell us as early as you can. Illness falls under the emergency exception in our cancellation policy.

RESPECT & REFUSAL OF SERVICE

Siren is an inclusive salon. Guests and team members are treated with respect, and we expect the same in return.

We may decline, stop or end services, or end a client relationship, for:

  • Rude, threatening, harassing or discriminatory behavior toward our team or other guests

  • Repeated policy violations, including late cancellations and no-shows

  • A service we can't perform safely or that's outside our expertise

  • Repeatedly skipping required extension maintenance

When it makes sense, we'll recommend another professional who's a better fit. Other guests are in the room with you, so please keep that in mind.

PRODUCTS & RETURNS

  • Unopened products: return or exchange within 14 days of purchase.

  • Opened products: one exchange for a product of equal or lesser value, if it's been used once and is at least 90% full. If you choose a higher-priced product, you pay the difference.

  • Opened products can't be refunded.

  • Hair, hairpieces, halos and extensions are final sale. If you think an item is defective, contact us and we'll look at it.